TERMS AND CONDITIONS – PURCHASING AN URBAN FRONT DOOR
Please read all these terms and conditions.
A) These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Urban Front Ltd. a company
registered in England and Wales under number 04601105 whose registered office is at Brandon House, 90 The Broadway, Chesham, Bucks, England, HP5 1EG with email address firstname.lastname@example.org; telephone number 01494 778787 (the Supplier or us or we).
B) These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
- Conditions means the terms and conditions set out in this document as amended from time to time.
- Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
- Contract means the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
- Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order.
- Force Majeure Event: an event, circumstance or cause beyond a party’s reasonable control.
- Goods means any goods that we supply to you, of the number and description as set out in the Order.
- Order means the Customer’s order for the Goods as set out in the Customer’s purchase order form or in the Customer’s written acceptance of the Supplier’s quotation.
- Ready For Delivery means the day on which e-mail notification is made to you that the Goods are packaged and ready for a final delivery date to be arranged.
(a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
(b) A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative
provision includes all subordinate legislation made under that legislation or legislative provision.
(c) Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall
not limit the sense of the words, description, definition, phrase or term preceding those terms.
(d) A reference to writing or written includes email but not fax.
2. BASIS OF CONTRACT
2.1 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are
implied by law, trade custom, practice or course of dealing.
2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for
ensuring that the terms of the Order are complete and accurate.
2.3 The Order shall only be deemed to be accepted when the Supplier sends an email to the Customer saying that the Order has been accepted.
2.4 The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the
Customer that is inconsistent with these Conditions.
2.5 The description of the Goods in our website, showroom, catalogues, brochures or other form of advertisement do not form part of the Contract
nor have any contractual force.
2.6 Any samples, drawings or advertising produced by the Supplier and any illustrations contained in the Supplier’s catalogues or brochures are
produced for the sole purpose of giving an approximate idea of the Goods referred to in them. Metal patterns, wood grain, colours and textures
vary between samples of the same wood and metal finishes. The Supplier does not guarantee a specific grain or colour within the same wood
material or a specific pattern or exact colour distribution on a metal finish for the final Goods.
2.7 All the doors outlined in the Supplier’s brochure/website have been pre-finished and do not necessarily represent the exact colouring of the
wood. There will always be some variation not only between printed copy and real product, but between products photographed in different
light conditions and wood of different ages and finishes. The colours in the brochure/website are a guide only and shall not form part of this
2.8 Urban Front are a supply only company and do not provide a fitting or installation service. Doorsets are delivered to the Delivery Location with
frames, hinges, locks and weatherseals fitted.
2.9 When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
2.10 Any quotation for the Goods provided by us shall not constitute an offer. A quotation shall only be valid for a maximum period of 30 days
including the date of the quotation unless we expressly withdraw it at an earlier time.
3.1 Due to the natural characteristics of wood, no two pieces of wood are the same. This means that no two doors will appear exactly the same
and may have colour and grain variations.
3.2 Due to seasonal changes and the characteristics of natural wood, a small amount of natural movement will occur that may result in some
hairline or otherwise minor splits or cracking. These splits and any minor grain defects are considered normal and can appear on any natural
wood products. Regular maintenance in terms of filing and refinishing might be required.
3.3 Natural wood that receives frequent exposure to sun, wind, rain or other external environmental elements may change in appearance over
time through lightening or darkening and natural splits that occur may become more prevalent or noticeable if regular maintenance is not
undertaken. Full door protection is recommended to minimise the impact of these occurrences and reduce maintenance frequency.
3.4 Metal finishes, including steel and bronze finishes, similarly carry possible unique visual and behavioural variations including oxidisation, that
may cause lightening, darkening or another variation of the metal changing colour over time.
3.5 Urban Front may manufacture Goods made to your special requirements, subject to any of our limitations, it is your responsibility to ensure that
any and all information you provide is accurate.
3.6 All our doors are supplied with full factory clear oil or lacquered finish unless otherwise requested at the time of order.
3.7 It is strongly recommended that all our doors are protected by a substantial canopy, porch or soffit without gaps, that covers and overhangs
the door by at least half the length of the door to provide protection from the elements and excess water, with full coverage protection on
horizontally grooved and/or stainless steel cladded doors and/or doors located in high-exposure areas i.e coastal areas.
3.8 We do not recommend fumed oak, pivot or flush doors to be installed without full porch or canopy protection that completely covers and
protects the door from the elements and accept no liability regarding future performance or deterioration of materials should this occur.
3.9 The Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or
consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered
or incurred by the Supplier in connection with any claim made against the Supplier for actual or alleged infringement of a third party’s
intellectual property rights arising out of or in connection with the Supplier’s use of the Specification. This Clause 3.9 shall survive termination of
3.10 The Supplier reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement, and
the Supplier shall notify the Customer in any such event.
3.11 The Supplier’s doors come with a 5 years manufacturing warranty. You can view the details of this warranty on our website or request a copy
from our office (telephone number: 01494 778 787).
3.12 Doors ordered specifically to exclude Urban Front factory finish will not be covered by our warranty.
3.13 Doors that are ordered specifically to incorporate 3rd party supplier materials that are not standard Urban Front approved suppliers, including
but not limited to, door handles; or doors that are requested by you with amendments outside our standard specification ranges, will not be
covered by our manufacturing warranty.
3.14 Urban Front manufactures Goods to order on an average 8-10 week lead time for standard products and 12-16 weeks on bespoke and steel
products. This timing is not guaranteed and may be extended depending on the exact Goods ordered, availability of materials at the time of the
Order, location of delivery and any other internal or external influences that may impact the production timing.
3.15 An estimate for the timing of production and delivery will be given at the quotation stage and a latest best estimate will be confirmed at the time
the Order is placed.
3.16 The Supplier shall try to keep to the estimated lead time quoted however this is only an estimate and the Supplier cannot be held liable for any
expenses resulting for any delay in delivery. At no circumstances should installers be booked for installation before the order is delivered.
3.17 In the event that our products are stored or maintained in any way contrary to our published recommendations (see our brochure/website or
request information copies from our office) the Supplier cannot accept responsibility for the performance of its products.
4.1 We will send you an e-mail notification when the Goods are Ready for Delivery and re-confirm any relevant details with you at this time,
including but not limited to, the name of the receiver, the delivery address and instructions for unloading the Goods. We may additionally
confirm these details with you by phone.
4.2 Following the written notification for delivery, our delivery team will phone you within 1-3 working days to arrange a suitable delivery day. In the
event of being unable to contact you, they will leave a message with details to contact them and/or phone back at least 2 more times. If the
delivery team have been unable to make contact within 3 days, we will follow up with an additional e-mail asking you to arrange delivery.
4.3 14 days is the maximum time we can store the Goods once it is finished unless special circumstances for additional storage time are confirmed
4.4 If a delivery date has not been arranged to occur within 14 days from the initial Ready For Delivery notification or if you request that we store
the door for more than 14 days and we agree, a storage and handling fee will be charged.
4.5 In certain instances, the delivery timing may also be extended by us beyond 14 days and you will be notified as soon as reasonably possible if
this should occur. No storage or handling fee will apply in this case.
4.6 We are able to deliver to international addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands.
If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes. The payment of these
additional import costs are your full responsibility. The Supply shall not incur any liability, financial or otherwise, in relation to non-delivery of the
Goods due to late or missed payments of import taxes/duties or any subsequent return delivery charges that may apply. A cost for international
delivery will be included during the quotation stage and the final Order confirmation.
4.7 You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above
provisions and provided you are not liable for extra charges.
4.8 Urban Front goods are very heavy and are delivered to curb side. A forklift or lifting equipment is required on site to help offload, if this is not
available you will need enough manpower on site to help the driver offload.
4.9 If you or your nominee fails, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable
costs of storing and redelivering them.
4.10 The Goods will become your responsibility from the completion of delivery or Customer collection. You must examine the Goods for faults
within 48 hours of delivery. Without any additional notification either by phone or in writing, the Goods are deemed to have been accepted after
this time period.
4.11 In any event, all claims for damaged or missing goods, or goods supplied that do not match your signed off specifications (CAD drawings),
must be reported within 48 hours of receipt and confirmed in writing within 5 working days . Urban Front will not be liable for any damage or
missing goods reported after this period or after installation.
5. TITLE AND RISK
5.1 All risks in the Goods shall pass to the Customer on completion of delivery.
5.2 Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods and any
other goods that the Supplier has supplied to the Customer in respect of which payment has become due, in which case title to the Goods
shall pass at the time of payment of all such sums.
5.3 If full payment is overdue the Supplier can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in
which case you must return them or allow us to collect them.
5.4 Until title to the Goods has passed to the Customer, the Customer shall:
(a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
(b) not remove, deface of obscure any identifying mark or packaging on or relating to the Goods;
(c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
(d) notify the Supplier immediately if it becomes subject to any of the events listed in clause 8.1(b) and clause 8.1(d); and
(e) give the Supplier such information as the Supplier may reasonably require from time to time relating to:
(i) the Goods; and
(ii) the ongoing financial position of the Customer.
5.5 At any time before title to the Goods passes to the Customer, the Supplier may require the Customer to deliver up all Goods in its possession
that have not been resold, or irrevocably incorporated into another product and if the Customer fails to do so promptly, enter any premises of
the Customer or of any third party where the Goods are stored in order to recover them.
6. ORDERING, PRICE AND PAYMENT
6.1 The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out
in our price list current at the date we accepted the Order or such other price as we may agree in writing.
6.2 Prices and charges include VAT at the rate applicable at the time of the Order.
6.3 50% payment for Goods must be made within 30 days of invoice with the remaining 50% due a minimum 7 working days before delivery
arrangement. Order payment can take place online, over the phone or in-person depending on the payment method chosen. We accept all
common forms of payment including bank transfer, all major credit cards (including American Express), cheque and cash.
6.4 Within 3-5 working days of your Order payment being received, we will provide to you via e-mail, either as an attachment or secure online link,
a final set of CAD drawings that confirm all the bespoke manufacturing details of the Goods, for you to sign and return. The time required for
us to provide CAD drawings for your approval may be extended by us subject to capacity during busy periods but will not exceed 14 working
6.5 Once the signed CAD drawings are received by us, your Order is placed into the production schedule and can no longer be amended,
cancelled or refunded except under exceptional circumstances and where expressly agreed in writing by Urban Front. See “Cancellation &
6.6 The remaining 50% payment will be invoiced approximately 7-10 working days before the door is ready for delivery and needs to be paid
before a final delivery date is agreed. In some circumstances, the estimated ready for delivery date of the Goods may be delayed from date of
final invoicing or payment and you will be notified as soon as reasonably possible if any delay to delivery may occur.
6.7 If the Customer fails to make a payment due to the Supplier under the Contract by the due date, then, without limiting the Supplier’s remedies
under clause 8, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or
after judgment. Interest under this clause 6.7 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at
4% a year for any period when that base rate is below 0%.
6.8 In addition to the interest outlined in clause 6.7 above, the Customer is liable and must reimburse all costs incurred by the Supplier as a result
of the Customer’s failure to make a payment, including but not limited to any costs relating to external storage and transport to and from any
7. LIMITATION OF LIABILITY
7.1 The Supplier has obtained insurance cover in respect of its own legal liability for individual claims. The limits and exclusions in this clause reflect
the insurance cover the Supplier has been able to arrange and the Customer is responsible for making its own arrangements for the insurance
of any excess loss.
7.2 The restrictions on liability in this clause 7 apply to every liability arising under or in connection with the Contract including liability in contract,
tort (including negligence), misrepresentation, restitution or otherwise.
7.3 Nothing in the Contract limits any liability which cannot legal be limited, including liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section1 2 of the Sales of Goods Act 1979; or
(d) defective products under the Consumer Protection Act 1987
7.4 Subject to clause 7.3, the Supplier’s total liability to the Customer shall not exceed £5,000 which may be increased at the sole discretion of the
7.5 Subject to clause 7.3 the following types of loss are wholly excluded:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss or damage to goodwill; and
(g) indirect or consequential loss.
7.6 This clause 7 shall survive termination of the Contract.
8.1 Without limiting its other rights or remedies, the Supplier may terminate this Contract with immediate effect by giving written notice to the
(a) the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within
14 days of that party being notified in writing to do so;
(b) the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or
arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily
or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing
to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant
(c) the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or
(d) the Customer’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the
Contract is in jeopardy.
8.2 Without limiting its other rights or remedies, the Supplier may suspend provision of the Goods under the Contract or any other contract
between the Customer and the Supplier if the Customer becomes subject to any of the events listed in clause 8.1(b) to clause 8.1(d), or the
Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due
under this Contract on the due date for payment.
8.3 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the
Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.
8.4 Without limiting its other rights or remedies, the Supplier may terminate the Contract with prior notice to the Customer in circumstances where
they are unable to obtain the materials to comply with their obligations in this Contract.
8.5 On termination of the Contract for any reason the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid
invoices and interest and, in respect of Goods supplied but for which no invoice has been submitted, the Supplier shall submit an invoice,
which shall be payable by the Customer immediately on receipt.
8.6 Termination of the Contract, however arising, shall not affect any of the parties’ rights and remedies that have accrued as at termination,
including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
8.7 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the
Contract shall remain in full force and effect.
9. CANCELLATION & RETURNS
9.1 The Supplier’s doors are manufactured to bespoke specifications and are not eligible for return or refund under any circumstances once
manufacturing has commenced, or any time hereafter.
9.2 You can cancel your Order for a full refund following your 50% deposit payment and if you have not returned signed CAD drawings to us. If we
have already produced or started work on the CAD drawings, a small admin charge may apply upon cancellation.
9.3 Once we receive the signed CAD drawings, the Order is placed into production and can no longer be cancelled for refund nor can the
specifications of the Goods be amended. In exceptional circumstances with timely notification and depending on the stage of the Goods in the
manufacturing process, we may be able to agree to changes in the specifications or a cancellation. Any changes agreed will be made in writing
and will be subject to your payment of any material or other manufacturing costs already incurred.
9.4 In the case of a manufacturing fault, Urban Front reserves the right to repair or replace the Goods. If faulty goods are replaced they shall belong
to Urban Front. In all cases our liability will not exceed the replacement of the door.
9.5 A manufacturing fault is considered to be and is limited to, the following:
9.6 Goods made with a different material or to a different size than stated in the signed CAD drawings (unless the changes had otherwise been
agreed in writing after the date of CAD signing)
9.7 Goods showing major, obvious visual defects, such as a missing wood panel.
9.8 Goods showing major, obvious construction defects such as a door that does not fit in its frame.
9.9 Minor cracks, splits or other characteristics caused by movement in wood or other natural materials are not considered to be a manufacturing
fault and Urban Front reserves the right to reject requests or claims relating to repairs or replacement in these instances.
10. FORCE MAJEURE
Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if
such delay or failure result from a Force Majeure Event. In such circumstances the time for performance shall be extended by a period equivalent
to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance
continues for 6 months or more, the party not affected may terminate the Contract by giving 7 days written notice to the affected party, subject to
the Customer paying the applicable admin fee.
11.1 Assignment and other dealings
(a) The Supplier may at any time assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner
with all or any of its rights or obligations under the Contract.
(b) The Customer may not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any
or all of its rights or obligations under the Contract without the prior written consent of the Supplier.
(a) Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal
(c) For the purposes of these Terms and Conditions:
(i) ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
(ii) ‘GDPR’ means the UK General Data Protection Regulation.
(iii) ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
(d) We are a Data Controller of the Personal Data we Process in providing the Goods to you.
(e) Where you supply Personal Data to us so we can provide Goods to you, and we process that Personal Data in the course of providing the
Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
(i) before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
(ii) we will only Process Personal Data for the purposes identified;
(iii) we will respect your rights in relation to your Personal Data; and
(iv) we will implement technical and organisational measures to ensure your Personal Data is secure.
(f) Neither party shall use the other party’s Personal Data for any purpose other than to exercise its rights and perform its obligations under or in
connection with the Contract.
(g) Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs,
customers, clients or suppliers of the other party, except as permitted by clause (h).
(h) Each party may disclose the other party’s confidential information:
(i) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the
purposes of exercising the party’s rights or carrying out its obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.2; and
(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
(i) For any enquiries or complaints regarding data privacy, you can e-mail: email@example.com.
11.3 Entire agreement
(a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises,
assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
(b) Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made
innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
(a) No variation of the Contract, whether about description of the Goods, price or otherwise, shall be effective unless it is in writing and signed by the parties.
(a) No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any
other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of
such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
(a) If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not
affect the validity and enforceability of the rest of the Contract. If any provision of the Contract is deemed deleted under this clause 11.6 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
(a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be:
(i) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its
principal place of business (in any other case); or
(ii) sent by email to the address specified on the company’s letterhead or website
(b) Any notice or communication shall be deemed to have been received:
(i) if delivered by hand, at the time the notice is left at the proper address;
(ii) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting;
(iii) if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours
resume. In this Clause 11.7(b)(iii) business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
(c) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or
other method of dispute resolution.
11.8 Third Party rights
(a) Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to
enforce any term of the Contract.
(b) The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
11.9 Governing law
(a) The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject
matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
(b) Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including
non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation or where the
Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
(c) If a dispute occurs Customers should contact us directly. We will aim to respond with an appropriate solution within 5 days.
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