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how to order

how to order faqs bw
How do i place an order?

Orders need to be placed by phone or email. We require 50% of the total invoice to secure the order and to have it placed into production. We take payment by credit card or bank transfer.

What is your lead time/how long does it take to get a door?

Our lead time varies throughout the year depending on how busy we are. Our normal timings are:

  • between 8-10weeks for a standard design
  • up to 12 weeks for doors going international
  • up to 12 weeks for some garage doors & metallic doors.

You will be informed at the quotation and/or ordering stage if there are any forseeable changes to this timing structure.

When do i need to pay for my door?

We require 50% at the time of order and 50% just before delivery.

Do i need to pay the full amount upfront?

No, only 50% is required on order.

What payment types do you accept?

We accept all major credit cards including American Express, bank transfers and cheques.

What happens once i've placed an order?

Within three days of placing an order, you should receive your CAD drawing for sign off. We are only able to send these out if you have given us your final sizes.  Once the CAD drawing is signed off, the lead time we stated on your quotation will start.

Can i cancel my order?

As long as we have not made your door, yes you are able to cancel your order. However, if we have sent you CAD drawings there may be a small admin charge.

Can I make changes to my order once it’s been placed?

Yes, as long as you have not signed your CAD drawings or the door is not made yet and we are able to make a change.

Can i return my door?

No, because the doors are made specifically for you, it is not possible to return your door. However, if you have an issue we are very happy to help you solve it.

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