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door maintenance

maintenance faqs
How do I look after my door?

Depending on the finish supplied for your door, we supply various maintenance sheets so it’s best to email us. 

If you are not sure what finish is on your door, please email us the name of your order or an image so we can work it out from our records.

What natural changes in the door finish might I see occur over time?

This really depends on the finish. For example, metallic doors tend to oxidise over time and hardwood doors can darken or lighten in colour, and develop hairline splits.

I can see you sell maintenance oil and lacquer how do I know which to buy?

It should say on your order/invoice which one you had initially, but if you are not sure you can email us and we should be able to find the information in our records. If we can’t, we may ask you to send us an image of the door to help us help you.

How do I get more keys for my door?

You can order more keys from the shop on our website. You do need to know the key number which is located on the key itself. Please do make sure that you are listed with us as the owner of the property as otherwise you will need to prove it with utility bills.

My door isn’t closing properly what should I do?

This could be a variety of issues. It’s possible that the door needs the hinges or pivot adjusting, the lock is not engaging properly or the latch needs adjustment. If you are not sure which it is please do feel free to email us with a video of the issue.

Can you supply a new cylinder?

Yes we are able to supply a new cylinder if you need it and this is possible to purchase on our online shop.

how to maintain your oiled doorset

Iroko wood | Porto front door

For best results:

  1. Make the application in dry weather only, min. temp. 13°C. Avoid direct sunlight and high temperatures
    Lightly sand your door in the direction of the grain using grit 120.
  2. (OPTIONAL) Clean the surface with Oil cleaner ideally suing a Microfiber cloth type. Leave to dry completely for 24 hours and very lightly sand again in the direction of the grain using grit 120
  3. Stir the oil thoroughly before use.
  4. Apply an even and thin coat of oil with a brush. Treat the end grain wood first.
  5. Wipe off any excess oil with clean microfibre cloths after no more than 20 minutes. Take particular care of removing excess oil from joints and grooves.
  6. If the surface does not appear saturated with oil, repeat steps 5 and 6.
  7. (OPTIONAL) When the wood is dry, it may be polished with a polishing pad or polishing machine to ensure an extra hard-wearing surface
  8. It takes 24 to 48 hours for the oil to harden thoroughly, depending on weather conditions and outdoor temperature. The wood must not be exposed to water during this period. Repeat the oil treatment when required.

Maintenance finish can be purchased directly from the Urban Front shop in 0.75L Tins.

order oil now

how to maintain your lacquered doorset

lacquered front door Urban Front 1

For best results:

  1. Choose a dry day, avoiding direct sunlight. Maintaining your door can be finished in a couple of hours for a single door.
  2. A general wiping of the surface of the door and frame with a damp cloth is required once a month to remove any dust, especially inside the grooves and rebates.
  3. Cleaning the mobility threshold or the rubber part of the drop down cill with a damp cloth is required every six months to remove any dust and mud.
  4. Urban Front doors are manufactured with natural solid wood on both the exterior and interior layers. Very occasionally, it is natural that solid wood might develop minor splits. This needs to form part of the maintenance programme by filling with matching flexible wood filler.
  5. Maintenance should be done every 2 to 5 years. In exposed positions maintenance might be required more often. Lightly sand in the direction of the grain using low grit sanding paper or sanding sponge (220 grit and over).
  6. Wipe the surface clean using a damp cloth.
  7. Using a synthetic brush, apply on 2 coats of finish in the direction of the grain and inside the grooves.
  8. Leave to dry for one to two hours between coats.
  9. If required, (very exposed locations) apply a further coat.

Maintenance finish can be purchased directly from the Urban Front shop in 0.75l tins.

order lacquer now

how to maintain your painted dooset

colour front door Urban Front

For best results:

  1. Choose a dry day, avoiding direct sunlight. Maintaining your door can be finished in a couple of hours for a single door.
  2. A general wiping of the surface of the door and frame with a damp cloth is required once a month to remove any dust, especially inside the grooves and rebates. 
  3. Cleaning the mobility threshold or the rubber part of the drop down cill with a damp cloth is required every six months to remove any dust and mud.
  4. Maintenance should be done every 5-10 years. In exposed positions maintenance might be required more often. Lightly sand in the direction of the grain using low grit sanding paper or sanding sponge (220 grit and over). 
  5. Wipe the surface clean using a damp cloth. 
  6. Using a synthetic brush, apply one coat of RAL Exterior grade paint 30% sheen. 
  7. Leave to dry. (Follow drying time recommendation as per your paint suppliers instructions) 
  8. If required, (very exposed locations) apply a further coat.

Exterior grade paint from a local merchant

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