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door maintenance

maintenance faqs
How do I look after my door?

Depending on the finish supplied for your door, we supply various maintenance sheets so it’s best to email us. 

If you are not sure what finish is on your door, please email us the name of your order or an image so we can work it out from our records.

What natural changes in the door finish might I see occur over time?

This really depends on the finish. For example, metallic doors tend to oxidise over time and hardwood doors can darken or lighten in colour, and develop hairline splits.

I can see you sell maintenance oil and lacquer how do I know which to buy?

It should say on your order/invoice which one you had initially, but if you are not sure you can email us and we should be able to find the information in our records. If we can’t, we may ask you to send us an image of the door to help us help you.

How do I get more keys for my door?

You can order more keys from the shop on our website. You do need to know the key number which is located on the key itself. Please do make sure that you are listed with us as the owner of the property as otherwise you will need to prove it with utility bills.

My door isn’t closing properly what should I do?

This could be a variety of issues. It’s possible that the door needs the hinges or pivot adjusting, the lock is not engaging properly or the latch needs adjustment. If you are not sure which it is please do feel free to email us with a video of the issue.

Can you supply a new cylinder?

Yes we are able to supply a new cylinder if you need it and this is possible to purchase on our online shop.

WATCH: how to maintain your Urban Front door

Do you need to refresh & maintain your Urban Front door?

Or do you just want to learn more about maintenance and upkeep before you buy?

Either way, it's straightforward to maintain our wood doors - watch our maintenance video now for all the information you need!

You can also find additional maintenance instruction download links & product purchase options below.

And if we didn't answer all your questions, give us a call on 01494 778 787 or contact us here and we'll be very happy to help.

buy maintenance products 

You can purchase Oil & Lacquer for your door maintenance from our online shop. You'll also be able to buy keys, replacement parts & additional accessories.

buy oil
buy lacquer

download maintenance instructions

Lacquered doors: maintenance instructions

Download

RAL-painted doors: maintenance instructions

Download

Oiled doors: maintenance instructions

Iroko wood | Porto front door

For best results:

  1. Make the application in dry weather only, min. temp. 13°C. Avoid direct sunlight and high temperatures
    Lightly sand your door in the direction of the grain using grit 120.
  2. (OPTIONAL) Clean the surface with Oil cleaner ideally suing a Microfiber cloth type. Leave to dry completely for 24 hours and very lightly sand again in the direction of the grain using grit 120
  3. Stir the oil thoroughly before use.
  4. Apply an even and thin coat of oil with a brush. Treat the end grain wood first.
  5. Wipe off any excess oil with clean microfibre cloths after no more than 20 minutes. Take particular care of removing excess oil from joints and grooves.
  6. If the surface does not appear saturated with oil, repeat steps 5 and 6.
  7. (OPTIONAL) When the wood is dry, it may be polished with a polishing pad or polishing machine to ensure an extra hard-wearing surface
  8. It takes 24 to 48 hours for the oil to harden thoroughly, depending on weather conditions and outdoor temperature. The wood must not be exposed to water during this period. Repeat the oil treatment when required.

Maintenance finish can be purchased directly from the Urban Front shop in 0.75L Tins.

read more about door maintenance

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